tk game Terms and Conditions

1. General Terms and Applicability

These terms and conditions ("Terms") are a legal agreement applicable between tk game and the person using its services ("User"). By accessing the tk game website, creating an account, or using any service, the user voluntarily accepts these terms.

These terms have been prepared in Bengali and apply to users in Bangladesh. If any part of these terms conflicts with applicable law, only that part will be considered void — the remaining terms will remain fully in effect.

tk game reserves the right to change or update these terms at any time. Continued use of the service after any change will be taken as acceptance of the updated terms.

1.1 Definitions

• "Platform" refers to the tk game website and all its services.
• "User" refers to any person who has created an account or is using the platform.
• "Account Balance" refers to the total funds held in a user's account.
• "Bonus Funds" refers to funds provided through promotional offers, which are usable subject to specific conditions.

2. Account Registration and Eligibility

To open an account and use services on the tk game platform, users must meet the conditions below. If these conditions are not met, creating an account or using the services will not be permitted.

2.1 Age Requirement

To open an account on tk game and participate in any casino or betting activity, the user must be at least 21 years old. Use of this platform by minors is strictly prohibited. tk game may request necessary documents for age verification at any time.

2.2 One Account Policy

Each user may create only one account. Creating multiple accounts under the same person's name, operating multiple accounts from the same device or IP address, or using another person's account is strictly prohibited.

2.3 Information Provided at Registration

All information provided when opening an account must be accurate, complete, and up to date. Creating an account with false information or concealing identity will be considered a breach of these terms and may result in the account being immediately closed.

• Full name, mobile number, and date of birth must be entered correctly.
• To change account details, you must contact the support team directly.
• Mobile number verification (OTP) is mandatory.

3. Account Security and Responsibility

The user is fully responsible for keeping their account login details — username and password — secure. The account holder is liable for any activity carried out from their account.

• The password must not be given to or shared with anyone.
• After logging in from a public or shared device, you must log out.
• If you suspect unauthorized access to your account, change your password immediately and notify the support team.
• The account must not be used on behalf of any third party.

tk game will not be responsible for any unauthorized use of an account unless the user reports the matter in time and takes the necessary steps.

4. Deposit and Withdrawal Policy

The tk game platform has set specific methods and limits for depositing and withdrawing funds. The main rules regarding deposits and withdrawals are listed below.

4.1 Deposit Methods and Limits

Users can deposit funds into their account via bKash, Nagad, Rocket, and Upay. The minimum amount for each deposit is ৳300.

• Minimum deposit amount: ৳300 (for each method).
• Deposited funds can only be used once confirmed in the account.
• The correct reference number must be provided when making a deposit; otherwise the deposit may be delayed.

4.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket, and Upay can also be used for withdrawals. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Minimum withdrawal amount: ৳800.
• The account must be fully verified before submitting a withdrawal request.
• Withdrawals can only be made to a mobile banking account registered in the user's own name.
• tk game reserves the right to hold withdrawals in the case of suspicious transactions.

4.3 Account Verification

Before a withdrawal, tk game may request necessary documents to verify identity. This is a mandatory process for security purposes, and cooperating with it is the user's responsibility.

5. Bonuses and Promotional Offers

tk game provides bonuses and promotional offers for users from time to time. The following conditions apply when accepting these offers.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to ৳15,000. Before withdrawing this bonus, the bonus amount must be wagered 20 times. Example: depositing ৳1,000 adds ৳2,000 in bonus, making the total balance ৳3,000 — but to withdraw the bonus funds, you must place bets totalling ৳2,000 × 20 = ৳40,000.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
• Multiple bonus offers cannot be accepted at the same time unless the promotion's terms state otherwise.
• If the required wagering is not completed within the specified time after accepting a bonus offer, the bonus may be cancelled.
• tk game reserves the right to change, suspend, or cancel any bonus offer at any time.
• If fraud in the use of a bonus is found, the bonus will be cancelled and the account may be closed.

6. Betting and Gaming Rules

The tk game platform offers various types of games and betting services, including slots, live casino, and sports betting. Specific rules apply to each game or betting category.

6.1 Validity of Bets

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet's outcome is affected by a technical error, tk game reserves the right to make a reasonable decision.
• tk game will not be responsible for network issues or device faults.

6.2 Sports Betting

In sports betting, separate rules may apply for each event. If an event is cancelled or stopped after play has begun, the bet amount is generally refunded, though tk game may make a different decision in specific circumstances.

6.3 Live Casino and Slots

Live casino games are operated by third-party game studios (such as Evolution and Pragmatic Play Live). For technical issues in these games, the rules of the relevant studio may apply. RTP and other information for slot games can be found on the relevant game page.

7. Prohibited Activities

The activities listed below are strictly prohibited on the tk game platform. Violating these rules may result in the account being closed and deposited funds being forfeited.

• Money laundering or any form of illegal financial activity.
• Creating or operating multiple accounts to take advantage of the bonus system.
• Using automated software, bots, or scripts to place bets or play games.
• Deliberately exploiting any technical error or bug in the platform.
• Attempting to gain unauthorized access to another user's account.
• Creating an account with false information or concealing identity.
• Any activity that could damage the reputation of tk game.

8. Account Suspension or Closure

tk game reserves the right to immediately suspend or permanently close a user's account in any of the following circumstances.

8.1 Closure by tk game

• Breach of any clause of these terms.
• Suspicion of fraud, money laundering, or illegal activity.
• Failure to pass age verification or if false information is proven.
• If evidence of operating multiple accounts is found.

8.2 Closure by the User

A user may request to close their account at any time. Any balance remaining in the account can be withdrawn before closure, but bonus funds subject to terms will be cancelled.

9. Limitation of Liability

tk game is committed to providing its services reliably and without interruption, but in some circumstances service may be disrupted. tk game will not be liable in the following cases.

• Loss caused by problems with the user's device or internet connection.
• Delays or errors from third-party payment services.
• Loss caused by unexpected technical errors or server downtime.
• Account loss due to the user's own negligence.
• Technical errors from third-party game studios.

In any dispute, tk game's decision will be considered final. However, if a user is not satisfied with tk game's decision, they may contact the support team.

10. Privacy and Data Protection

tk game places the highest importance on protecting users' personal information. How information collected during account creation and service use is handled is explained in detail in our Privacy Policy. Users are advised to read that policy as well.

• User information is kept secure through SSL encryption.
• Personal information is not sold to third parties.
• Information may be provided to authorities if required by legal obligation.
• Users have the right to update their own information.

11. Responsible Gambling

tk game believes gaming should be a form of entertainment — not a source of financial problems. We are committed to the wellbeing and mental health of our users.

If you feel that gaming is having a negative impact on your personal or financial life, please visit our responsible gaming guidelines page for help. There you will find information on self-exclusion, setting deposit limits, and professional support.

• Use of the platform by anyone under 21 years of age is strictly prohibited.
• Users can set daily, weekly, or monthly deposit limits for themselves.
• If needed, a user can request temporary or permanent self-exclusion.
• For support, contact us via 24/7 live chat or email.

12. Terms & Conditions Changes

tk game reserves the right to change, amend, or update any part of these terms and conditions at any time. Users will be notified through their account or via the platform in the case of significant changes.

Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms. Therefore, it is advised to check this page regularly.

For any questions regarding the terms and conditions, you can contact our support team directly via live chat or email. Support is available in both Bengali and English, 24 hours a day, 7 days a week.